An absolutely fabulous book that any person in any complex industry should read is The Checklist Manifesto: How to Get Things Right by Dr. Atul Gawande.
So you learn more about the book, his publisher has collected a variety of media that you can listen to, watch or read. (NEW: make sure you don’t miss The Colbert Report interview!) Dr. Gawande points out that we train longer, specialize more, use ever-advancing technologies, and still we fail. In healthcare, that means people die. He makes a compelling argument that we can do better, using the simplest of methods: the checklist.
It is a short book, compellingly written, with a compelling premise that you should not miss.